FAQ - Frequently Asked Questions
Oasis Drying Coat
Is it suitable for all dog breeds?
Yes, the Dog Bathrobe is suitable for all dog breeds, particularly for long-haired dogs that take time to dry.
Will my dog not be bothered by the bathrobe?
If your dog has never worn anything before, it may feel strange to them at first, but they will quickly adapt. Our bathrobe is designed to be comfortable and not impede your dog's movements or natural needs, while staying in place without slipping.
What is the difference compared to a traditional cotton towel?
Our robes absorb 8 times more water than a traditional cotton towel.
Moreover, unlike traditional towels, our robes allow your dog to remain free and mobile while benefiting from efficient drying.
Can I use the bathrobe in all seasons?
Absolutely! Our bathrobe is versatile and suitable for all seasons. In winter, it will keep your dog warm and protected from the cold, while in summer, it will quickly absorb water after a refreshing swim.
No matter the season, our bathrobe will be a practical and essential accessory for your dog's well-being.
What happens if I choose the wrong size?
No matter the reason, if something is wrong with the bathrobe, we offer you a 30-day money-back guarantee during which you can send the bathrobe back to us for an exchange or a refund.
Check out our size guide to make sure you get it right.
Is the Drying Coat machine washable?
Of course, our bathrobe can be machine washed.
To extend its lifespan, we recommend using a gentle wash cycle at 30°C (86°F) and allowing it to air dry.
Is the bathrobe suitable for sensitive or allergic dogs?
Yes, our bathrobe is made with soft and hypoallergenic materials, specially designed to minimize skin irritations and allergies.
You can rest assured that your dog will be comfortable and well-protected with our high-quality bathrobe.
Payment
How are payments secured ?
We work with Shopify Payment, which is the most efficient payment processing system on the market.
In addition, our online store uses an SSL data encryption system that allows for maximum security of payment information.
Which payment methods are accepted ?
We accept the most common payment methods: Mastercard, Visa, American Express, Apple Pay, Google Pay, and Shop Pay.
If the payment method you wish to use is not listed here, please send us an email at contact.oasisanimalia@gmail.com.
Delivery
Where do we deliver our products?
We are able to deliver worldwide.
Depending on the country you are in, additional shipping costs may be added at checkout.
What are the delivery times ?
Your order is processed and shipped within 24/48 hours, and then the delivery time is 6 to 10 business days and may vary depending on your location.
How can you track your order?
It's very simple, once your order has been shipped, you can ask us by email for your tracking number.
You just have to enter this tracking number in the "Order Tracking" tab to follow your package in real time.
Where do we ship your product from ?
Our offices are located in Geneva, Switzerland.
Our international warehouses are located in China and the United States.
My order is incomplete. What happens?
Our products may be shipped separately based on your order. For example, if your order includes items from two different warehouses, there will be two separate deliveries.
The rest of your order will most likely arrive shortly. However, if you have any doubts and want to know the exact status of your order, please don't hesitate to contact us via email at contact.oasisanimalia@gmail.com
Refunds & Returns
Can I return or get a refund for my order ?
We guarantee the best quality of our products; however, there may be times when, for one reason or another, you wish to proceed with a refund or exchange.
Your satisfaction is our priority. If you have an issue with your order, please contact us at the following email address: contact.oasisanimalia@gmail.com, and specify it in the email subject.
We will respond to you within 48 hours and work together to find the best solution for you.
Our return policy is valid for up to 30 days after you receive your order.
Even if you have exceeded this deadline, you can still send us an email, and we will do our best to address your request.
What to do if my dog doesn't like the drying coat?
No problem, you can return it to us.
You have a 30-day satisfaction guaranteed policy, giving you plenty of time to try it and adopt it.